How Important Is It To Have An Answering Service In The Salon And Spa Industry?

Like most companies, a receptionist is the first impression customers have with your business. However, in the salon and spa industry, this experience can truly make or break your overall profits. Ensure you are impressing potential customers and providing seamless service by utilizing a live answering service. Posh is a virtual receptionist company offering small business phone services to salons and spas. Read more to discover how we can help your salon or spa grow and thrive. 

Benefits of a Live Answering Service for Salons and Spas

Self-care and personal hygiene are booming industries. Women and men alike schedule regular appointments with their hair stylists, nail technicians, and massage therapists. As a result, many salons and spas across the country are thriving and busy. While this is great for business, it can also be a hassle to keep up with. It is for these reasons that many salons and spas are choosing to use a live answering service to take care of administrative tasks. With this answering service for small business, salons and spas can spend more quality time with customers, quickly schedule appointments, provide after-hours availability, and decrease overhead costs. 

Spend Quality Time with Customers

Whether you work in a salon, or a spa, or operate independently, your customers require your undivided attention. You can’t stop in the middle of a massage to schedule an appointment or stop dyeing your hair to answer a call, this would result in poor reviews and a bad reputation. The quality time you spend with your customers is what results in repeat business and recommendations. Make sure you make the most of your time with clients by utilizing a live answering service. 

With a live answering service, your virtual receptionist will handle all incoming calls and communications—leaving you to do what you do best. Now, your customers can enjoy your undivided attention, and you can work on forming those relationships. Stop worrying about potential clients and start impressing the ones in your chair with a small business phone service. 

Scheduling Made Easy

When calls interrupt your appointments, they are often potential clients looking for more information or scheduling assistance. While you’re busy with a client, you can rely on a virtual receptionist to answer your calls and address your client’s concerns. With personalized scripts, your receptionist is thoroughly prepared to answer any questions about the services you offer and the expected prices. 

Then, when a client is ready to make an appointment, your receptionist can be integrated into your scheduling software—providing them direct access to your schedule. This makes it easy for them to schedule appointments and keep your schedule updated. Now, you don’t have to worry about double booking, forgetting appointments, or scheduling conflicts—you have a live answering service on your team to ensure everything runs smoothly. 

After-Hours Availability

After a long day of work, the last thing you want to do is answer business calls or go over missed communications. Instead, let your virtual receptionist take care of it. With an after-hours virtual receptionist, your clients can call when it’s convenient for them and still be greeted by a welcoming voice. Now, no matter when your clients call, they are guaranteed to be assisted. The use of an after-hours answering service also has the effect of boosting your customer service reputation, which can increase your overall profits. 

Cost-Effective Alternative

Hiring an in-house receptionist can be expensive and requires a variety of resources. Instead of paying for a full-time receptionist that is only available during working hours, why not choose the more cost-effective option? Your customers will never know the difference. Plus, when you use a small business phone service, your virtual receptionist is available 24/7, and you only pay for the time your receptionist spends on the account. This can significantly reduce overhead costs and wages—resulting in a higher profit. 

Choose Posh for Your Salon and Spa Live Answering Service

At Posh, we understand the importance of making an excellent first impression on your clients. That first phone interaction can decide whether or not a customer chooses to schedule a service. Ensure your customers feel comfortable and taken care of by choosing us as your small business answering service. 

Posh uses a 24/7 answering service, integrates into your scheduling platform, provides customized call handling, and offers an easy-to-navigate app. All of these fantastic features are available at a low monthly cost. Are you ready to take your salon or spa business to the next level? 

Sign up today for a free 7-day trial.