{"id":1389,"date":"2022-02-16T09:23:46","date_gmt":"2022-02-16T09:23:46","guid":{"rendered":"https:\/\/posh.com\/en-ca\/frontgate-real-estate-and-posh-gaining-business-deals-with-the-proper-virtual-receptionist\/"},"modified":"2024-09-14T12:49:11","modified_gmt":"2024-09-14T12:49:11","slug":"frontgate-real-estate-and-posh-gaining-business-deals-with-the-proper-virtual-receptionist","status":"publish","type":"post","link":"https:\/\/posh.com\/en-ca\/blog\/frontgate-real-estate-and-posh-gaining-business-deals-with-the-proper-virtual-receptionist\/","title":{"rendered":"Frontgate Real Estate and Posh: Gaining Business Deals with the Proper Virtual Receptionist"},"content":{"rendered":"

After a year in business, Frontgate Real Estate was experiencing an unprecedented amount of growth. This led to more incoming calls than they could manage and lost business opportunities. With the help of Posh Virtual Receptionist<\/a>, they were able to increase productivity with qualified calls, capture qualified leads, and provide a better customer experience to their clients.\u00a0<\/span><\/p>\n

Who is Frontgate Real Estate?<\/span><\/h2>\n

Front Gate Real Estate is a luxury real estate company based out of California. With a combined 40+ years of experience, owners Jeff Biebuyck and Dana Olmes provide their customers with expertise and a high level of service that is unparalleled.\u00a0<\/span><\/p>\n

Their knowledge is highly sought after and allows them to hold a place in the top 1% of real estate agents in the country. With this goal of providing professional, friendly, and luxury service, Jeff and Dana were looking for a virtual receptionist who could keep up.\u00a0<\/span><\/p>\n

Biggest Priority<\/span><\/h2>\n

In the real estate industry, every call is vital and important. As Frontgate grew its client base, so too did its incoming calls. The team was having trouble keeping up with calls, meaning some weren\u2019t being answered, others were going to voicemail, and even the ones that were answered weren\u2019t input into their CRM.\u00a0<\/span><\/p>\n

This led to a lot of client frustration and even led to missed business. As a result, Frontgate came to the conclusion that they needed to invest in a virtual answering service.\u00a0<\/span><\/p>\n

Choosing Posh<\/span><\/h2>\n

After reviewing a few of their virtual receptionist options, Frontgate Real Estate<\/a> initially chose a different provider. However, the original company they chose did not meet the standards they have set for their business. The receptionists did not feel like a seamless part of the company, instead, they felt like you were being directed to a call center.\u00a0<\/span><\/p>\n

After another Google search, Frontgate Real Estate took the time to really read through the reviews and testimonials of different virtual receptionist companies. In the end, they were impressed with Posh and chose to try out a free trial.\u00a0<\/span><\/p>\n

After their free trial, Jeff and Dana decided to use Posh for their virtual receptionist services, \u201cThey sounded like they were part of our company. They sound like they are sitting at a front desk in our office.\u201d<\/span><\/p>\n

How Posh Helped<\/span><\/h2>\n

Through the use of Posh\u2019s various services, Frontgate Real Estate saw increased productivity, qualified leads captured, and provided a better customer experience.\u00a0<\/span><\/p>\n

Increased Productivity<\/span><\/h3>\n

When working within the real estate industry, quite a few incoming calls tend to be from salespeople. With Posh\u2019s help, Frontgate was able to decrease the number of non-qualified calls that are transferred and save time. Jeff stated \u201cWe can get our calls screened which saved a lot of time and effort. I get vendors calling me constantly. I\u2019d say it cut out 90% of the calls that were getting through that were just sales calls. I know that if it\u2019s a Posh call it is a client or an important call.\u201d<\/span><\/p>\n

\u201cWe can see every call that comes in. I can see how they are screened and who they are forwarded to.\u201d<\/span><\/p>\n

Qualified Leads Captured<\/span><\/h3>\n

In addition to qualifying all incoming calls, Posh offers integrated CRM<\/a> capabilities. With this service, Posh is able to help Frontgate capture any leads or client information. Now, when a call comes in and cannot be taken, the client\u2019s information is captured and agents are notified through an email.<\/span><\/p>\n

This has helped Frontgate provide their current clients with fast and reliable service, while also allowing them to reach out to potential new clients. \u201cWith our API, they actually have the ability to connect it to our CRM\u2014which was huge. Because it is more data processing, instead of writing something down and copying and pasting it, we don\u2019t have to do that now. Any notes that our Posh receptionist takes to go right into our CRM\u2014that saves a lot of time.\u201d<\/span><\/p>\n

Better Customer Experience<\/span><\/h3>\n

Before Posh, clients were becoming frustrated and business was being lost. \u201cWe actually lost two deals. Which equaled about $8 million in listings, because of calls that fell through the cracks. And by the time we\u2019d ring them up, they would have gone to the next person\/agent. They actually said \u201cI guess I wasn\u2019t important enough to get back to right away and this team did so I\u2019m going to work with them. Because this is a reflection of how you will treat people that are calling on my house.\u201d That\u2019s when I said, \u201cThat\u2019s it, we need to get something in place because now we are losing business.\u201d And two deals ended like that which was $200,000 in lost commissions.\u201d<\/span><\/p>\n

With Posh\u2019s help, Frontgate Real Estate was able to improve its customer service experience and gain more business. \u201cWe know if the calls come through from Posh to really jump on it. And if we don\u2019t, it goes into our system, gives us a reminder, goes into our CRM, and one of our assistants can pick it up right away.\u201d This has helped existing clients feel attended to and new clients feel taken care of.\u00a0<\/span><\/p>\n

Impact on Business<\/span><\/h2>\n

Through Posh\u2019s virtual receptionist services, Frontgate Real Estate was able to grow its client base, qualify leads, and provide a better customer experience. With Posh\u2019s answering service, productivity is increased. With our integration abilities, we are able to capture qualified leads into your existing CRM and processes. And finally, with the warm and inviting Posh voice on the other line, they were able to increase their current client satisfaction while also growing their client base.\u00a0<\/span><\/p>\n

\u201cPut it this way, if Posh said, \u201cHey we are closing our doors\u201d I would be concerned. Because it\u2019s like having a really good employee. It would be big stress because it is something I can set and forget and know that it is covered. And I have actually referred them to a lot of other teams.\u201d<\/span><\/p>\n

Sign-up for our free trial<\/a> to see just how Posh can help your business.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

After a year in business, Frontgate Real Estate was experiencing an unprecedented amount of growth. This led to more incoming calls than they could manage and lost business opportunities. With the help of Posh Virtual Receptionist, they were able to increase productivity with qualified calls, capture qualified leads, and provide a better customer experience to […]<\/p>\n","protected":false},"author":19,"featured_media":1390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-1389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-real-estate"],"acf":[],"yoast_head":"\nFrontgate & Posh: Gaining Business Deals with Virtual Receptionist<\/title>\n<meta name=\"description\" content=\"With Posh Virtual Receptionist, Frontgate Real Estate saw increased productivity, qualified leads, and provided a better customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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