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NHS Medical Answering Service

Posh is now fully integrated with the HSCN (Health & Social Care Network), allowing our receptionists to securely access and work within leading NHS clinical systems like SystmOne. That means when a patient calls, we can view appointments, log messages, update records and even initiate necessary steps in your system – all with full audit trails and under NHS security protocols. With this connectivity, practices can reduce duplication of work, speed up patient communication, and ensure every interaction is recorded in the right place.

Partnering with Posh for medical answering services gives your practice peace of mind and practical support through:

  • Secure call handling – Our services are GDPR compliant.
  • Patient enquiries – Addressing general enquiries, providing information about services and assisting patients with their needs.
  • Message taking – Accurately document messages to be sent to the relevant medical professionals or departments.
  • Emergency call escalation – Managing urgent calls promptly and ensuring critical messages are communicated effectively to appropriate personnel.
  • Appointment scheduling – Efficiently manage patient appointments, including scheduling, reminders, and adjustments, using SystmOne.
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Why Use a Medical Virtual Receptionist Service?

1. Improved Patient Access
Posh’s services operate along extended business hours, ensuring your practice or clinic remains accessible to patients, therefore reducing wait times and enhancing patient satisfaction by ensuring that no call is missed.

2. Superior First Impressions
A phone call is often a patient’s first impression. Posh’s team of virtual receptionists ensure that every call is answered promptly with your custom greeting, creating a favourable first impression.

3. Budget-Friendly Support
Posh’s virtual receptionist service offers a cost-effective alternative to maintaining in-house staff. We provide transparent pricing per minute, so you only pay for the time spent assisting your patients.

4. As-Needed Staff Coverage
Posh’s virtual receptionists provide flexible support whenever your team needs coverage. Whether it’s handling overflow calls, covering holidays or stepping in on sick days, we ensure your patients always reach a live, professional receptionist.

Virtual Receptionist Pricing Plans

Suited to your needs

Though often half the price of our competitors, Posh plans never compromise on professionalism. With 24/7 live answering and access to our mobile app and portal, you can always stay up to date even when you’re on the go.

On Demand

£49 per month

£1.40 per add. minute

50 Minutes

£69 per month

£1.36 per add. minute

100 Minutes

£119 per month

£1.28 per add. minute

200 Minutes

£239 per month

£1.19 per add. minute
Most Popular

350 Minutes

£399 per month

£1.13 per add. minute

500 Minutes

£559 per month

£1.11 per add. minute

1,000 Minutes

£1,099 per month

£1.09 per add. minute

Custom

Larger plans available

FAQs

Here are some of the most common questions NHS providers ask about our HSCN-connected medical answering service.

Where are your receptionists located?

Our talented team of receptionists work at our UK headquarters.

Can you work with our systems?

We work seamlessly with SystmOne.

Do you have HSCN connectivity?

Yes. We are fully connected to the HSCN network for secure NHS-approved access.

How do you ensure confidentiality?

All staff are trained in GDPR and NHS information governance. We comply with the NHS Data Security and Protection Toolkit.

Can you manage high call volumes?

Yes. We scale to handle peak times like Monday mornings, so patients get through quickly.

Why choose Posh over hiring staff?

We offer a cost-effective, scalable service without recruitment or HR overheads, delivered to NHS standards.

Find out for yourself what makes
Posh the best
Virtual Receptionist service for
medical professionals.
Start your free trial today!

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