How Adding Live Reception Services Can Increase Your Estate Agency’s Reputation

As we come into 2025, The Guardian predicts that this year will be a buyer’s market. When home buyers are looking to shop this spring, ensure you’re at the top of their call-list by having a reputation for being the most professional and trustworthy estate agents in their area.

Read this article to learn how adding live reception to your property business can increase your company’s reputation—and generate sales with improved professionalism, enhanced customer experience, round-the-clock availability and so much more.

Improved Professionalism & Brand Image

First impressions matter. Having polished, courteous and knowledgeable receptionists creates that strong first impression for your business. Additionally, having a trustworthy and credible real estate answering service as a part of your team can encourage clients to choose your agency over competitors.

Enhanced Customer Experience

When you have a team of live receptionists on your side, it ensures that calls are answered promptly, friendly, and professionally. Your property clients will receive personalised service, making them feel valued, and appreciated—increasing customer satisfaction overall. Posh is always prepared to help serve your clients and grow your business!

Round-the-Clock Availability

Most estate agents operate during regular office hours, but your new and current clients may need assistance after-hours or on weekends. By having a 24/7/365 real estate answering service like Posh, you never miss a lead or enquiry—even on weekends and bank holidays! Being known as a highly responsive company will ultimately increase your reputation overall.

Competitive Advantage

Stand apart from the crowd. Many estate agencies rely solely on voicemail or automated systems, which can discourage new clients from working with them. Using Posh as your property management answering service offers a human touch that will set your business apart from your competitors. This can lead your business to be more attractive to potential buyers and sellers—which means more property business for you.

Better Lead Management & Conversion Rates

Posh receptionists can screen calls, prioritise high priority callers, book showings, and qualify lead before passing them to agents. This streamlines operations and increases the chances of closing deals. You can also manage and customise this information easily in the Posh app.

Posh receptionists can also support your business with those pesky follow-ups or appointment reminder calls that take away from your day. Learn more about our outbound calling feature.

Reduced Workload for Agents

When Posh handles your calls, sales agents have more time to do what they need to do: sell. Our service also gives you time to research and stock up on listings. When you’re not being impeded by administrative tasks such as screening calls and scheduling showings, you can focus on what matters most and put your best face forward. This will help to enhance customer interactions on your end as well—and that is invaluable.

Higher Customer Retention & Referrals Satisfied

When you implement a professional, responsive live answering service for estate agents, you build long-term relationships with landlords, buyers and sellers. If your clients are happy, they are more likely to recommend your services to their friends, family and colleagues.

Why Posh?

Live answering services for estate agents are booming, and our Posh receptionists are here for you. Adding Posh as your live reception service solution demonstrates your commitment to client satisfaction and customer trust, which helps you stand out in the competitive property market.

Empower your estate agency with Posh and allow us to become an extension of your business—try our services for 7 days for free. Discover for yourself the different ways we can enhance your company’s reputation.

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