Telephone Answering Service

You put in hard work to make your business successful, so rest assured we’re here to help you free up the extra time you need for the tasks that matter. Our professional team of live virtual receptionists is eager to answer your calls and schedule your appointments, so you can focus on important aspects of your business. With our 24-hour telephone answering service, your customer’s concerns and questions are addressed by one of our live, expertly trained virtual receptionists —no matter the time of day. We make it easy to customize your call handling.  We’ll step in as much or as little as you like — we’re always waiting on the sidelines, at the ready 24/7, 365 days a year, whenever you need us.

Professional Customer Service

Posh provides a 24/7, 365-day-a-year telephone answering service that is tailored to your business. Our team of professional virtual receptionists is available to answer calls and offer friendly and helpful customer service that will make your customers feel like they’re talking to your business directly. 

We understand that a great customer experience is vital for any business, and we are here to make sure that your customers are always treated with the highest level of care.

Tailored to Your Business

When you partner with POSH Virtual Receptionists, you can rest assured that our telephone answering service will be tailored to your business. We understand that each business is unique and has different needs, so we work closely with you to ensure that our service meets your exact specifications. 

Our team of virtual receptionists will always strive to provide you with the best customer service that truly reflects the core values of your business and with this firsthand knowledge, your callers will never know we’re not sitting right there in your office.

What Industries We Serve

We’re in the business of helping your business succeed. Whatever your area of expertise — whether you’re a lawyer growing your practice, a start-up looking to expand, or a small startup paving your own way — Posh Virtual Receptionist service can help take your company to the next level.

To name a few, we’ve worked with businesses in the Legal, Marketing, Finance and Real Estate sectors, but if you’re interested in finding out more about the industries we’ve worked in, you can find out more here.

Pricing

Though often half the price of our competitors, Posh plans never compromise on professionalism. With 24/7 live answering and access to our mobile app and portal, you can always stay up to date even when you’re on the go.

All our virtual receptionist pricing plans are based on receptionist minutes. Pick the monthly package that best fits your requirements and you’re effectively just paying for the time a receptionist spends handling a call, scheduling an appointment, following up with your client, or sending you a message. All billing details can be reviewed through the Posh portal so there are no surprises.

FAQs

Here’s some of the most common questions people ask about our telephone answering service

1. Are you UK-based and are the calls ever outsourced?

Posh is 100% based in the United Kingdom and we never outsource calls. We have a growing team of talented receptionists who work at our headquarters in Reading. Stop by and see us if you are ever in the area!

2. What’s your average pick-up time?

We answer over 95% of calls by the third ring. This quick answer time sets the table for the rest of the caller experience. By promptly answering the phone, we are letting your callers know that they are a priority.

3. Can I keep my number?

Yes, you can. When you sign up for Posh’s telephone answering service, we will provide you with a dedicated phone number unique to your account. All you have to do is forward your existing number to the one we give you whenever you want us to handle your calls. You don’t even have to port your number to us in order to use the secure calling feature in the Posh app.

4. Can you transfer calls to me?

Absolutely. You can even use the Posh app to tell us when you are available to have calls transferred to you. If you are busy in a meeting or need to focus on other things, tap the app and we will know not to disturb you. Only want select callers to be transferred to you? No problem. We have got you covered.

5. Can you schedule appointments?

We sure can. Posh’s telephone answering service includes the ability to schedule appointments for you using popular scheduling software like Calendly, Acuity, Setmore, and Google Calendar.