Keep A 24/7 Pulse On Your Patients
Posh was made to support healthcare facilities with an answering service that goes beyond meeting their unique needs. Knowing the critical nature of healthcare communication, we’ve carefully designed every aspect of our call handling—from our multilingual receptionists to our advanced call-handling app.
Over the years, we’ve fine-tuned our healthcare answering solutions to handle every call with the best accuracy and professionalism. Whether you run a private practice, a clinic, or a large hospital department, Posh is always at your call — doctor’s orders.
Our service is fully HIPAA-compliant, guaranteeing the confidentiality and security of your patients’ most sensitive information. With all our receptionists rigorously trained in HIPAA compliance, we excel in every interaction while you focus on giving industry-leading patient care.
Is your clinic busy with patients? Overloaded with phone calls and critical meetings during peak hours? Whether you run a solo practice or a large medical center, Posh keeps your practice running smoothly by handling appointments and patient interactions, continuing your quality of care. In cases of a sudden influx of new patients, Posh gathers initial information and schedules appointments, making sure no potential patient slips through the cracks.
While our agents are our main focus, we also offer all the advanced features and technology you need to succeed. From seamless CRM integration for fast and easy data management to the Posh app for quick access to messages, schedule updates, and task management on the go, we’ve got you covered. Our flexible message delivery options and intuitive on-call scheduling are made with your unique needs in mind, so you stay connected 24/7.
With Posh as your healthcare answering service, first-time callers receive an impeccable introduction to your practice, while returning patients are greeted with the same warmth and reliability they expect. By asking the right questions and noting essential details, we help triage potential new patients and urgent cases. If a caller fits your criteria, we can patch them directly to you or take a message if you’re unavailable for fast follow-up. Your Posh Virtual Receptionist healthcare partner is always ready to support your practice for better patient satisfaction.
Features
Posh’s virtual receptionists for medical practices offer all-inclusive features that allow your staff to capture new leads, boost client retention, and increase productivity.
The Posh App Puts You in Control
Want to manage all your reception and front desk needs from the palm of your hand? We can do that for your practice with the Posh mobile app.
- Update your availability to take calls with the tap of a button.
- Get message notifications, view call details, and create contacts.
- Keep your personal number private with secure calling and texting.
- Request an assist from our team and we’ll follow up with your contacts.
Integrations
The Posh medical virtual receptionist service can seamlessly integrate with the tools your company is already using.
FAQs
Here are some of organizations' most common questions about our virtual receptionists for medical practices.