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Answering Service For Medical Offices and NHS Providers

Posh’s answering service for healthcare providers is now fully integrated with the HSCN (Health & Social Care Network), allowing our virtual receptionists to securely access and work within leading NHS clinical systems like SystmOne. That means when a patient calls, we can view appointments, log messages, update records and even initiate necessary steps in your system – all with full audit trails and under NHS security protocols. With this connectivity, practices can reduce duplication of work, speed up patient communication, and ensure every interaction is recorded in the right place.

Partnering with Posh for medical answering services gives your practice peace of mind and practical support through:

  • Secure call handling – Our services are GDPR compliant.
  • Patient enquiries – Addressing general enquiries, providing information about services and assisting patients with their needs.
  • Message taking – Accurately document messages to be sent to the relevant medical professionals or departments.
  • Emergency call escalation – Managing urgent calls promptly and ensuring critical messages are communicated effectively to appropriate personnel.
  • Appointment scheduling – Efficiently manage patient appointments, including scheduling, reminders, and adjustments, using SystmOne.
  • Round-the-clock support – Our receptionists are available 24/7 to provide after-hours answering services for medical offices and NHS patients.
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Why Use a Medical Virtual Receptionist Service?

1. Improved Patient Access
Posh’s services operate along extended business hours, ensuring your practice or clinic remains accessible to patients after hours, therefore reducing wait times and enhancing patient satisfaction by ensuring that no call is missed.

2. Superior First Impressions
A phone call is often a patient’s first impression. Posh’s team of healthcare receptionists ensures that every call is answered promptly with your custom greeting, creating a favourable first impression.

3. Budget-Friendly Support
Posh’s healthcare answering service offers a cost-effective alternative to maintaining in-house staff. We provide transparent pricing per minute, so you only pay for the time spent assisting your patients.

4. As-Needed Staff Coverage
Posh’s virtual receptionists provide flexible support whenever your team needs coverage. Whether it’s handling overflow calls, covering holidays or stepping in on sick days, we ensure your patients always reach a live, professional receptionist.

Virtual Receptionist Pricing Plans

Suited to your needs

Though often half the price of our competitors, Posh plans never compromise on professionalism. With 24/7 live answering and access to our mobile app and portal, you can always stay up to date even when you’re on the go.

On Demand

£49 per month

£1.40 per add. minute

50 Minutes

£69 per month

£1.36 per add. minute

100 Minutes

£119 per month

£1.28 per add. minute

200 Minutes

£239 per month

£1.19 per add. minute
Most Popular

350 Minutes

£399 per month

£1.13 per add. minute

500 Minutes

£559 per month

£1.11 per add. minute

1,000 Minutes

£1,099 per month

£1.09 per add. minute

Custom

Larger plans available

FAQ’s About Our Medical Answering Services

Here are some of the most common questions NHS providers and medical offices ask about our medical answering service.

Where are your healthcare receptionists located?

Our team of virtual receptionists work from our UK headquarters, and none of our healthcare answering services are outsourced to overseas call centres. This ensures there are no language barriers and your patients receive clear, helpful communication.

Can you work with current healthcare systems?

Yes, we understand the importance of working alongside your current systems. Whether you’re a small medical office or a national NHS provider, our healthcare answering services work alongside current systems such as SystmOne. Yes. We are fully connected to the HSCN network for secure NHS-approved access.

How do you ensure confidentiality?

Our medical receptionists are trained in GDPR and NHS information governance, and all of our healthcare answering services comply with the NHS Data Security and Protection Toolkit.

Can you manage high call volumes?

Yes. We are scaled to handle peak times like Monday mornings, so patients can get through quickly, no matter the time of day. If you’re a large business with a constant flow of incoming calls, we offer packages with up to 1000 receptionist minutes included each month. Check out our pricing page for more information on our packages.

Why choose a healthcare answering service over hiring staff?

Posh’s medical answering services remove the need for recruitment or HR overheads whilst also providing round-the-clock receptionist services to your callers, including after hours. This gives you a cost-effective, scalable service that works with your current systems.

Find out for yourself what makes
Posh the best
Virtual Receptionist service for
medical professionals.
Start your free trial today!

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