Virtual Receptionist for Behavioral Health Centers


Janae Robinson




Oct 19, 2022


Virtual receptionists are becoming more common in our increasingly remote world, but many industries are still wary of this practice. Behavioral health centers work with sensitive client information and situations that a typical answering service cannot handle. However, Posh offers a unique solution— a 24-hour answering service designed to assist behavioral health centers in a way that is specifically beneficial to their practice.

What is a Medical Answering Service?

Medical answering service is a live answering service designed specifically for professionals in the medical field. This includes behavioral health professionals such as Psychiatrists, Psychologists, Licensed Independent Clinical Social Workers, LMHCs, BCBAs, and many more. Virtual receptionists answering calls to behavioral health centers are trained to deal with delicate—and sometimes dangerous—situations. This experience, plus experience with HIPAA-regulated procedures, allows a medical answering service to expertly assist any callers to your business. 

How a Medical Answering Service Can Help

While many virtual receptionist services can take calls and streamline communication, a medical answering service is the best option for behavioral health centers. The reason they are the best virtual receptionist service is that they understand HIPAA-compliant procedures, have the ability to integrate with your medical software, can schedule appointments, customize intake, manage prescription renewals, and redirect calls to crisis lines. 

HIPAA-compliant Procedures

When working with confidential patient information, an answering service needs to be able to navigate the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA). Because behavioral health centers work with sensitive information daily, this is a necessity. Live answering services, such as Posh, provide secure, HIPAA-compliant services that keep your patient’s information confidential.  

Integration into Your Medical Software

In addition to HIPAA-compliant procedures, Posh integrates into some of the most popular medical software. This allows our virtual receptionists to update patient information and streamline the internal communication processes. In addition, this allows us to provide maximum productivity to your business, with all communications and updates taking place in a centralized location. 

Schedule Appointments

With access to your various processes, Posh can also schedule appointments for you. If a patient calls to schedule an appointment, we can capture their information, set up the appointment, and follow up with them later to ensure the appointment is still needed. This helps you to stay on top of all appointments and keep your schedule full. 

Customised Intake

If a patient calls and is new to the practice, our virtual receptionists are able to perform customized intake. We can capture their personal information, and health insurance info, send over intake paperwork, and ensure that all data is accurately input. This streamlines your internal processes and takes some of the administrative load off your office’s chest.

Managing Prescription Renewals

Prescription renewals are a regular part of the job at a behavioral health center. Your patients may not reach out to ensure their prescription is sent to the pharmacy in a timely manner. This can cause a disruption in their medication management schedule. Instead of worrying about that, a medical answering service can take care of renewals and ensure that medication follow-up appointments are scheduled. 

Call Handling to Crisis Lines

Part of working in a behavioral health center is dealing with mental health crises and directing patients to the correct resource. This can be particularly difficult when individuals are in the middle of a crisis and desperately need assistance. Posh – an after-hours virtual receptionist is prepared to take on these delicate situations and respond appropriately—directing them to the right resources and handling crisis situations. 

Posh’s 24/7 Phone Answering Service for Behavioral Health Centers

As seen above, there are various ways that utilizing a medical answering service can assist behavioral health centers. Each of these benefits can aid your center by streamlining communications, performing administrative tasks, and ensuring your customers receive the care service they deserve. At Posh, we go above and beyond for our clients. Taking the time to understand your unique practice and customizing all call handling and scripts. Our virtual receptionists become an extension of your team—representing your business how you want to be represented. Take care of your patients and take care of yourself by relying on Posh to pick up the slack. 

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