Role of a Professional Phone Answering Service in Managing After-Hours Calls

No matter what industry you serve and what products or services you offer, it’s important to consider your customers’ needs and expectations. By putting yourself in your customers’ shoes, you gain a sense of how to build lasting relationships with them, earn their loyalty, and achieve a competitive advantage within your target market. One of the most effective ways to attract new customers and retain loyal ones is to employ a reliable 24/7 answering service.

A 24/7 answering service makes it possible for your customers to call you at any time of the day or night and speak with a live answering service trained to interact with your customers just as you or one of your employees would. Your virtual receptionist can answer questions, address concerns, and schedule appointments. Fully customized call handling ensures that no call goes unanswered, regardless of whether it’s a routine inquiry or an urgent matter. 

A business phone answering service is especially beneficial to businesses that maintain standard operating hours, as well as businesses that may be closed during weekends and/or holidays. Your customers may not be aware of your business hours when they call, or even if they do, they may want to relay the message that they need to speak with you.  

Placing your trust in a professional business phone answering service can help you manage all after-hours calls, 365 days a year. Here are some reasons why hiring an after-hours virtual receptionist can contribute to the ongoing profitability and overall success of your business.

Your After hours Virtual Receptionist

Improves Customer Service

Your customers want to be heard, and they also want to feel confident that they can contact your business at a time that’s most convenient for them. In situations where something goes wrong or your customer has a pressing question, having the ability to pick up the phone, dial your number, and speak to an after-hours virtual receptionist can give the customer comfort and reassurance. The immediate assistance that a live receptionist provides can alleviate your customers’ concerns and create a favorable lasting impression. Your customers will appreciate knowing that your business is dedicated to providing the best and most reliable customer service experience possible. 

Establishes Trust

Customers like to patronize businesses that work hard to earn—and retain—their trust. A 24/7 answering service demonstrates a high level of professionalism. When your after-hours receptionist answers phone calls on behalf of your business, every customer will be treated with kindness, compassion, and respect. Your live receptionist will come across as confident, courteous, and knowledgeable, which will make it clear that they want to help and are dedicated to relaying accurate messages. By approaching each call with a positive and enthusiastic attitude, your live receptionist not only builds a friendly rapport with your customers but also encourages them to continue placing their trust in your business.

Demonstrates Consistency

Whether you own a salon or spa, work in real estate, operate a software firm, or manage a small retail business, POSH’s business phone answering service makes it possible for your business to demonstrate consistency, especially concerning responsiveness. If your customer speaks to an after-hours virtual receptionist on Tuesday at midnight, for example, the customer will feel like their business is valued when you return their call as soon as Wednesday morning. A new customer can easily turn into a loyal customer when they realize that you are consistently responsive and attentive to their needs and that you welcome their phone calls at any time.

Fosters Business Growth

When a customer has many positive interactions with your business both during and after normal business hours, it can prompt that customer to recommend your business to other people. Cultivating positive business relationships with customers after-hours can help your business grow exponentially, plus build its reputation. Ultimately, customers feel good about placing their trust in businesses prepared to accommodate their needs 24/7 and meet their expectations year-round.

Hire Posh for 24/7 Answering Service

When it comes to owning and operating a business—positive phone interactions can make your business stand out from the crowd. If your business would benefit from a 24/7 answering service, please get in touch with POSH so we can connect you with a highly trained and personable virtual receptionist who will be eager to learn about your business, interact with your customers, and provide exceptional customer service around the clock, including after-hours.