Kelsey Smith

Kelsey Smith

Kelsey is a Sales Consultant at Posh, where she has been a valued member of the team since September 2021. She began her career at Posh as a receptionist and quickly transitioned into sales, bringing with her a strong, firsthand understanding of the platform’s capabilities and client experience.

Her background on the operations side gives her a unique perspective, allowing her to confidently guide businesses toward solutions that align with their goals. She is passionate about building meaningful relationships and delivering solutions that create measurable impact for the businesses she supports.

Most Recent Posts

Bilingual virtual receptionist wearing a headset during a video call, assisting clients remotely.

5 Industries That Gain the Most from a Bilingual Answering Service

Kelsey Smith

Every missed call is a missed opportunity—but when that call drops because the caller couldn't communicate in ...

Close-up of an office telephone switchboard with a digital screen, keypad, and handset, symbolizing the transition from a traditional switchboard to a virtual receptionist system.

The Evolution of Customer Service: From Switchboards to Virtual Receptionists

Kelsey Smith

What’s the biggest challenge businesses face with customer service today? Customers expect instant, seamless, and personalized service, ...

virtual receptionist calmly handling calls and providing customer support assistance over her wired microphone headset during Christmas holidays

How Virtual Receptionist Can Handle Your Holiday Rush Calls Like a Pro

Kelsey Smith

The holiday season is one of the busiest times of the year for many businesses. From last-minute ...

Tax Filing Season

Streamlining Client Appointments and Tax Filings For 2025

Kelsey Smith

The winter season -- especially the first quarter of the new year -- is the busiest time ...