We are always here to answer any and all of your questions. We believe that there are no
stupid questions, so if you don’t see an answer to your question or want more
clarification, just give us a ring.

Where are you located?

All of our receptionists are U.S. based and work out of our office in Virginia Beach, Virginia.

How will I know how many minutes I am using?

Your usage can be found on our online portal where we provide up-to-the-minute usage information.

What hours are your virtual receptionists available to answer?

Our receptionists are available to answer your calls 24/7/365. However, if you prefer we only answer live during your business hours, we are happy to establish custom after-hours parameters where we direct your calls to a destination of your choosing.

How do I forward my phones?

This is typically as easy as dialing a code and then your Posh phone number from your office phone. We are happy to walk you through this process.

How do you know if I am available to take calls?

You can communicate directly with your virtual receptionist from our free app (Available for iPhone and Android) as well as our online portal.

Can Posh make outbound calls for me?

We sure can. You can request an ‘Assist’ from our free app (Available for iPhone and Android) as well as our online portal. Simply provide us with the details for the call(s) you need us to make and we’ll handle the rest and provide you a recap once it is complete.

Do you offer bilingual service?

We do! We guarantee English and Spanish call answering at no additional charge Monday through Friday between 9am and 6pm Eastern. Outside of these hours, if we have bilingual virtual receptionists available, they will of course assist your callers in Spanish.

Does Posh record calls?

It is our goal to present ourselves as if we are located directly in your office and therefore we do not record calls. We do not want to break authenticity by playing a recording to your callers that their calls may be recorded, as is required by law in many states. If this is a feature you require, we encourage you to partner with a 3rd Party to record calls on your end.

Is Posh HIPAA-compliant?

Absolutely! We take great care to protect patient data and keep healthcare providers compliant with privacy regulations. Everything about our service was designed with HIPAA in mind.

How do I integrate with Clio, Lexicata, or Rocket Matter?

We provide many Integrations via our Online Portal. Simply navigate to the Links within the portal to set up your Integrations. We are happy to walk you through this process.

Can you provide Caller ID information to me?

Of course! We provide Caller ID, or ANI information for every call we receive.

What will my messages look like and what information is provided?

We can customize the information our virtual receptionists gather from your callers. However, each message we send will include basic system generated information for your Call Details and Message Status.