Want to know an inside trick to growing your small business? Make sure all your calls are answered. That might sound like a simple suggestion, but many small businesses simply don’t have the resources to make this happen.
That’s where a remote live answering service can help. Hiring a virtual receptionist can radically increase your bottom line by capturing more leads, making more sales, and growing customer loyalty.
What Is a Virtual Receptionist?
Think of it as your remote secretary, providing receptionist services around the clock. An answering service can do much more for your small business than simply picking up calls. Virtual receptionists can also:
- Answer common questions
- Take appointments and bookings
- Take messages to relay to you
- Transfer important calls straight to you
- Read a custom script of your choosing to fit your unique business
Simply put, a remote live answering service can revolutionize your small business operations. Don’t believe us? Keep reading to find out what investing in a virtual receptionist can do for your small business.
It Gives Your Business a Customer-Centric Approach
You know what they say: the customer is always right. That means you should always put your customer experience as your number one objective. A recent survey showed that 60% of customers prefer to call a small business on the phone. Your live answering service ensures that you’ll be there to answer their call.
Imagine having a trained employee manning the phone lines whenever you need them to. That’s totally possible with a remote live answering service. Virtual receptionists are knowledgeable customer service professionals who understand how your business works and what to say to customers.
It Makes You Look Highly Professional
We understand: you’re wearing a lot of hats in your business operations. But when a customer calls your business and no one answers, that gives them a negative perception of your brand.
Hiring a live answering service for your small business gives customers an immediate perception that you’re a trustworthy and professional brand. Gaining the trust of your customers is essential – because customers don’t want to give their money to a business that seems unprofessional.
It Provides Customers with 24/7 Support
You can’t always be available when a customer requires assistance. Yet providing prompt, quality support is extremely important to your customer’s perception of your business. In fact, studies have shown that 62% of customers purchased more when they had a good customer service experience.
The same study found that customers want their issues to be resolved quickly – in fact, it defines good customer service. A remote live answering service can give your customers immediate attention, and even answer common questions right then and there.
It Gives You a Competitive Advantage
When you’re running a small business, you’re up against a lot of competition – including big companies. In order to attract more customers, you need to stand out from the crowd. You can differentiate your business from your competitors by providing customer service around the clock.
Did you know that 80% of customers who get put through to voicemail will simply hang up without leaving a message? That’s because they don’t trust that their message will get through to you in order for their issue to be addressed quickly and efficiently. Imagine this – when a customer can’t get through to your competitor, you’ll be there to answer their call.
It Frees up Your Time to Run Your Business
When you’re running a small business, every second of the day counts. Answering dozens of phone calls yourself can take away from that precious time. A remote receptionist service can handle your call volume while you put your focus on growing your business.
In addition, a live answering service means you won’t have to spend your time and resources looking for an on-site receptionist, let alone training and managing them. Virtual receptionists are trained customer service representatives who are ready to start answering calls.
Discover the Power of a Virtual Receptionist
Providing an excellent customer service experience is the key ingredient to winning more customers, making more sales, and keeping those customers loyal to your business. It’s a win-win situation for you and your customers. Posh Virtual Receptionist can help you seriously impress your customers with 24/7 support. Call us at 833-438-7674 for your 7-day FREE trial.
If you have questions, we have the
answers (and we're happy to share).