While many people add on the layers as the temperatures drop, their pets’ coats are maintained and primped year-round. With shedding being common during the change of seasons, maintaining a full schedule of appointments can be stress-free with a virtual receptionist like POSH. If your business gets too busy, you may even start rejecting business because you might not have the time to handle pet grooming, scheduling appointments, and maintaining your day-to-day business. POSH Virtual receptionists can help with this.
Before you turn down any appointments, remember that each call offers an opportunity. During this winter season, you can create a real human connection with individuals in your community and grow your book of business.
In this blog, we’ll look at five ways you can keep pet grooming stress-free during the winter season and how a virtual receptionist for a small business can help you streamline your success.
Avoid Missing Calls
A missed call is a missed opportunity. When customers get a voicemail or can’t connect with someone, they are more likely to move on to the next best pet groomer in your area.
With a virtual receptionist for small businesses, you can ensure every call is answered and handled with care. They’ll be there to take calls for you, so you can focus on building in-person connections with your customers.
If you know certain months are busier times for your business, you’ll want to make sure you plan accordingly and have the additional support you need during your peak times. The best virtual receptionist will know the ins and outs of your business and will be able to handle each call with care. They’ll work as an extension of your business. Ensuring every customer’s needs are met so you can focus on the day-to-day tasks of being a dog groomer.
Schedule Appointments in Advance With Regular Customers
If you know your regular customers will schedule appointments with you, why not get ahead of the chaos? The best virtual receptionists can handle outbound calls. It will set up appointments, convert inquiries, and fill up your book of business with appointments. This will get ahead of the potential customers that won’t have to be waitlisted, and ensure repeat customers are taken care of.
Offer 24/7 Booking and Scheduling
Small business owners wear a ton of hats. If you are the only one taking calls, pet grooming, and maintaining your store, the last thing you think is possible is offering 24/7 customer support.
With around-the-clock support and care, you can ensure all your customer’s needs are met and appointments are booked. With a virtual receptionist app, you can provide 24/7 customer care to your customers while building new connections in your community and filling all of your appointments. This is a great way to offboard some of the stress and ensure your customers’ needs are met.
Stay Organized and Maintain a Personalized Touch
Let’s face it, pets are a part of your customer’s family. And to maintain confidence in your customers, having that extra personal touch to each call can be invaluable. To maintain your reputation in your community, you’ll want to stay on top of appointments and continue to build connections. You’ll want to plan your week accordingly and consider where you need additional assistance.
With a virtual receptionist app, you can maintain a personalized touch while staying organized. Once you’re set up with the Posh App, you can easily adjust your schedule. And change your status from on and off. If you don’t have time to accept calls or answer your customer’s questions, a Posh virtual receptionist will handle it.
Accurate Operating Hours
You’ll want to ensure all the information on your website and Google My Business profile is up to date at all times. This includes updated federal holiday hours, weather closings, or additional hours information. This will strengthen the customer relationship and can minimize confusion and frustration.
Hire a Virtual Receptionist With Posh
Our virtual receptionists for small businesses are here to help your business flourish during this winter season. Our team is professional and attentive. They are here to help you manage your inbound and outbound calls while helping you maintain your reputation in your community.
Contact us today for a free trial.
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