Virtual Receptionist answering calls

Author

CJ Williamson

Category

Virtual Receptionist

Date

May 23, 2022

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There are only so many hours in a week and you can’t be in two places at once. Why not make life a little easier on yourself with a virtual receptionist and on-the-go app? Posh offers a business phone answering service that is designed to make your life easier. This blog details all the ways that a Posh virtual receptionist and the Posh app can do that.

Ease Your Week with Virtual Receptionist

When you work with a virtual receptionist, your week gets a whole lot easier. Instead of being responsible for all of your call answering, appointment scheduling, and contact information gathering, you can rely on a knowledgeable virtual receptionist to take care of it for you.

Call Handling

Without a live answering service, your day is constantly interrupted by callers looking for business information. This can be frustrating—particularly when the call wasn’t meant for you. With consistent interruptions, your productivity can suffer and so can your customer relationships. Instead of taking it all on by yourself, work with a virtual receptionist. They can screen your calls and only forward important callers. Now, you can stay on task and remain productive.

Scheduling Appointments

It can be a tedious part of your job to schedule appointments with customers or clients; however, it is also a necessary part of your job. Instead of coordinating your appointments on your own, why not rely on an answering service? Now, you can come into your office with an already determined schedule—completely set up.

Qualifying Leads

Sometimes calls come in that aren’t an advantageous use of your time. Instead of spending time determining that on your own, make your week easier with a business phone answering service. These receptionists are able to qualify leads for you, only sending you ones that are worth your time and effort.

Integrate into Your Software

Worried about a virtual answering service integrating into your existing protocol? Don’t be! A truly worthwhile business phone answering service will be able to integrate into your existing software and processes. This includes capturing client information and placing them into your CRM.

24/7 Live Answering

While your business is closed, take the initiative to ensure your customers are heard with a 24-hour phone answering service. That way, no matter when they call your clients are greeted and helped by a friendly virtual receptionist. Their needs will never go unnoticed and your business will maintain a seamless customer experience.

Ease Your Week with Virtual Receptionist App

As you can see, your week just got a whole lot easier with a virtual receptionist; but are you ready to make it even better? Why not try an after-hours phone answering service near you that utilizes an app? With a virtual receptionist app, you can increase efficiency and address your business needs on the go.

Set Your Status

In the middle of an important meeting? Working off-site for the day? Set your availability status with the app. Now, you can adjust when you’re available to take calls, select the people who can call you, schedule your availability status, and even include specific instructions for your virtual receptionist to follow.

Call Forwarding

In addition to setting your availability status, take the extra mile and manage your call forwarding. If you’re busy and want your virtual receptionist to answer, just switch call forwarding on. Now all calls will go straight to your receptionist who is ready to answer your customers’ questions.

Messaging

If you’re unavailable your virtual receptionist will take a detailed message per your protocol and send you all the details. This detailed account of all your calls allows you to stay on top of your business and review calls at a later time. Or, you can forward it to your management system where all of the information will be captured.

Keep Your Information Private

Worried about clients knowing your personal telephone number? Don’t be. When you call or text from the Posh app and your clients will never know your personal information. Callers will only see your business number; allowing you to keep your information private while still utilizing your personal device.

Assist

There are only so many hours in a day and you are only a single person. Use your virtual receptionist by sending a message with Assist in the Posh app. Send a message to your Posh receptionist and let them know what you need. They can update information on an account, follow up with a contact, or make a call out on your behalf. The possibilities are endless.

Posh—A 24-Hour Phone Answering Service

Looking for an after-hours answering service near you? Posh offers 24-hour live answering designed to fit your business needs. Our knowledgeable receptionists are available to help you and your business stay on track, increase productivity and delight your customers. With a Posh virtual receptionist and the Posh app, your week can be a whole lot easier.

Still not convinced? Sign up for our 7-day free trial today!

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