After-Hours Call Answering Service

Always on, always here

Did you know that 67% of customers hang up out of frustration if they can’t reach a real person? Not to mention, only 20% will leave a voicemail. Posh knows that even the most dedicated business owners need their rest, and not everyone has the resources for an around-the-clock customer care team. Our 24-hour answering service can make it so your company never misses another important call, even after dark. With our accessible and reliable 24/7 answering service, we provide your clients with the best phone experience possible.

Posh ensures your customers are always connected to a friendly and knowledgeable virtual representative, no matter when they call. Our live receptionist service is available 24/7, 365 days a year, so you never have to worry about missing a call—whether it’s during busy hours, after hours, or even on holidays. We understand the importance of being there for your customers when they need you most, and our team is ready to assist with everything from taking messages to scheduling appointments, all while providing the kind of service that builds trust and loyalty.

Got a surge in calls? We’ve got you covered with our 24-hour overflow and weekend answering service and easy-to-use Posh app. No matter how many calls come in or when they come in, we capture every opportunity so you can keep growing your business. While you focus on other areas of your business or enjoy some time off, we’re here to ensure your business continues to shine.

Features

Posh’s after-hours answering service offers all-inclusive features that allow your staff to capture new leads, boost client retention, and increase productivity.

24/7 Live Answering

Lead Capture

Appointment Scheduling

After-Hours Call Handling

Mobile App

Online Portal and Analytics

virtual receptionist app for call handling

The Posh App Puts You in Control

Want to manage all your reception and front desk needs from the palm of your hand? We can do that for your staff with the Posh mobile app.

Update your availability to take calls with the tap of a button.
Get message notifications, view call details, and create contacts.
Keep your personal number private with secure calling and texting.
Request assistance from our team, and we’ll follow up with your contacts.

Learn more about the posh app

Integrations

The Posh after-hours call answering service can seamlessly integrate with the tools your company already uses.

See all integration capabilities

FAQs

Here are some of the most common questions organizations ask about our after-hours virtual receptionists.

What hours are your virtual receptionists available to answer?

Our receptionists are available to answer your calls 24/7/365. We are available at any time to answer your client’s questions, direct them to the right resources, and provide assistance. With our assistance, we can ensure that you never miss an important call and that your patients are taken care of.

How do I forward my phones?

This is typically as easy as dialing a code and then your Posh phone number from your office phone. We are happy to walk you through this process.

Can Posh make outbound calls for me?

We sure can. You can request an ‘Assist’ from our free virtual receptionist app (Available for iPhone and Android) as well as through our online portal. We can do things like follow up with your contacts to gather additional information or reach out to clients to confirm their appointments. Simply provide us with the details for the call(s) you need us to make. We’ll handle the rest and provide a recap once the task is complete.

How does message delivery work?

All messages are available in the Posh app along with your preferred notification settings. However, that is not a limitation for message delivery. It’s just a convenient option that many of our clients use. We can also deliver messages via email or SMS text if that works better for you.

Do I have to sign a contract?

Nope. We earn your business every month with a flexible 30-day agreement. Beware of any answering service that requires a long-term contract.

After-Hours Phone Answering Service Reviews

We never get tired of that 5-star feeling. Our entire team gets excited when we receive reviews of our after-hours virtual receptionists from businesses like these:

“I have never used this type of service before. Posh made it very easy to transition into this service. It has helped with my time management and efficiency in completing my work. I like having a real person answer the phone. The feedback from my clients is that they like it too.”

Post Consulting

“Amazing so far! The best service we have had by a LONG shot!”

David F

“The POSH Team of Virtual Receptionists has been a valuable addition to our company since 2022. As a boutique RE Development Firm, we appreciate having all our incoming calls answered timely by a real human being (not AI, not VM). POSH Virtual Receptionists offer our clients, vendors and prospective partners reliability their calls (messages) will be directly and promptly relayed to us.”

Jennifer

“So far so good! We own a domiciliary care agency. We love they way we are notified about a customer/ carer call through the Posh App. It’s great not to be woken up in the early hours by queries that could wait until office hours. Posh allow us to concentrate on proper emergencies out of hours. I recommended the service to my husband who now use them for his chauffeur business.“

Claire

“They really sound like they work for your company. Their receptionists are all native English speakers and they do a really good job of following your prompts in a common sense manner. Customer service was very responsive as well.“

Judson E Crump

Find out for yourself what makes Posh the best after-hours answering service.
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