Posh receptionists can take cancellation and rescheduling requests and follow your business’s call-handling instructions. If you need changes made directly in your calendar, our team can help determine whether your scheduling platform supports that workflow.
If a caller’s preferred time is unavailable, Posh receptionists can follow your instructions to help identify other available options or collect the caller’s details for your team’s follow-up. This helps keep the conversation moving without making promises your schedule can’t accommodate.
Posh supports customized call-handling instructions, so you can explain how different appointment requests should be managed. Whether certain services require specific information or additional approval, our receptionists can follow your established procedures.
Your business can establish instructions for handling time-sensitive calls. Depending on your preferences, Posh receptionists can collect the caller’s information, relay a message, or transfer the call to an appropriate contact when available.
Yes. Posh receptionists can gather relevant details according to your instructions, such as the customer’s name, contact information, requested service, and reason for calling. For sensitive information, the collection process should follow your approved privacy and call-handling procedures.
Yes! As your services, operating hours, or booking preferences change, you can update your receptionist instructions. This helps Posh adjust its call-handling approach to match your evolving business needs.