Home Health Care Answering Service

Home and Hospice Virtual Receptionists as Unique as Your Industry

At Posh, we understand—home health care and hospice work can be time-sensitive and delicate work. That’s why our answering service acts as a 24/7 support system for you, helping give individuals with terminal illnesses, chronic conditions, or those facing the end of life the most comfortable and specialized care they need. We’re committed to providing empathetic and professional support at any hour, so whether it’s 2 AM or 2 PM, you can count on us to answer any patient question.

Nurse assists patient with support from an answering service for home health care center ALT

Our service is designed to be flexible and reliable, ready to adapt to any situation to help caregivers deliver the best pain management, emotional support, and assistance with daily activities. With strict adherence to HIPAA guidelines, we prioritize patient privacy and security for patients, families, and healthcare staff.

While our agents are our main focus, we also offer all the advanced features and technology you need to succeed. From seamless CRM integration for fast and easy data management to the Posh app for quick access to messages, schedule updates, and task management on the go, we’ve got you covered. Our flexible message delivery options and intuitive on-call scheduling are made with your unique needs in mind, so you stay connected 24/7.

By partnering with Posh, you can build better relationships with your clients and staff, simplify communication, and keep your operations compliant. This way, you can focus on what truly matters: providing the best possible care for your patients.

Nurse provides care to a patient with assistance from a hospice virtual receptionist_alt

Features

Posh’s home health answering service offers all-inclusive features that allow your staff to capture new leads, boost client retention, and increase productivity.

24/7 Live Answering

Appointment Scheduling

SMS & Emails

Tailored Program Options

Mobile App

Online Portal

Virtual Receptionist answering phone calls for their clients_alt

The Posh App Puts You in Control

Want to manage all your reception and front desk needs from the palm of your hand? We can do that for your home and hospice staff with the Posh mobile app.

Update your availability to take calls with the tap of a button.
Get message notifications, view call details, and create contacts.
Keep your personal number private with secure calling and texting.
Request an assist from our team and we’ll follow up with your contacts.

Learn more about the posh app

Integrations

The Posh answering service home health care center can seamlessly integrate with the tools your company is already using.

See all integration capabilities

Home Health Care Answering Service Reviews

We never get tired of that 5-star feeling. Our entire team gets excited when we receive reviews of our home health answering service for providers like these:

“So far so good! We own a domiciliary care agency. We love they way we are notified about a customer/ carer call through the Posh App. It’s great not to be woken up in the early hours by queries that could wait until office hours. Posh allow us to concentrate on proper emergencies out of hours. I recommended the service to my husband who now use them for his chauffeur business.”

Claire

“They really sound like they work for your company. Their receptionists are all native English speakers and they do a really good job of following your prompts in a common sense manner. Customer service was very responsive as well.”

Judson E Crump

FAQs

Here are some of the most common questions organizations ask about our home and hospice virtual receptionists.

What hours are your virtual receptionists available to answer?

Our receptionists are available to answer your calls 24/7/365. We are available at any time to answer your client’s questions, direct them to the right resources, and provide assistance. With our assistance, we can ensure that you never miss an important call and that your patients are taken care of.

Is Posh HIPPA-compliant?

Absolutely! We take great care to protect patient data and keep healthcare providers compliant with privacy regulations. Everything about our service was designed with HIPAA in mind.

Can Posh make outbound calls for me?

We sure can. You can request an ‘Assist’ from our free virtual receptionist app (Available for iPhone and Android) as well as through our online portal. We can do things like follow up with your contacts to gather additional information or reach out to clients to confirm their appointments. Simply provide us with the details for the call(s) you need us to make. We’ll handle the rest and provide a recap once the task is complete.

How does message delivery work?

All messages are available in the Posh app along with your preferred notification settings. However, that is not a limitation for message delivery. It’s just a convenient option that many of our clients use. We can also deliver messages via email or SMS text if that works better for you.

Do I have to sign a contract?

Nope. We earn your business every month with a flexible 30-day agreement. Beware of any medical answering service that requires a long-term contract.

Find out for yourself what makes Posh the best
home health care answering service.
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