5-Star Answering Service for Hospitality that Builds Brand Loyalty

Every moment counts in hospitality; there’s no room for missed opportunities. Hotels, restaurants, and event venues handle countless tasks, which can be challenging. With our experienced team of virtual receptionists, trained to handle the diverse needs of the industry, you can count on every guest call to be met with professionalism and care, 24/7. When calls come in during peak hours, our service allows you to focus on providing exceptional in-person experiences while we take care of the phones. Posh bridges the gap between the high-quality service your guests experience in person and the same level of care they deserve over the phone.

Our service is designed to be flexible and reliable, ready to adapt to any situation to help hospitality and restaurant teams deliver exceptional guest experiences, improve customer satisfaction, and streamline operations. We carefully consider industry standards and privacy regulations to prioritize guest confidentiality and security for your patrons and staff.

While our dedicated receptionists are the frontline of our exceptional service, Posh’s secret is our proprietary technology that is completely customizable for your needs. From seamless CRM integrations to data synchronization to thousands of applications, we’re able to work with you to create the perfect guest experience for every call.

Our versatile call-handling options can be tailored to your unique needs, including answering common questions, providing directions, accessing your reservation system, collecting deposits, routing calls, or taking messages. Partnering with Posh can build stronger relationships with your guests and team, simplify communications, and elevate your service offering.

Features

Posh’s hotel and restaurant answering service offers all-inclusive features that allow your staff to capture new leads, boost client retention, and increase productivity.

24/7 Live Answering

Customizable Call Handling

Call Routing

Reservations

Collect Payments

Mobile App
virtual receptionist app for call handling

The Posh App Puts You in Control

Want to manage all your reception and front desk needs from the palm of your hand?  We can do that for your hospitality staff with the Posh mobile app.

  • Update your availability to take calls with the tap of a button.
  • Get message notifications and view call details.
  • Keep your personal number private with secure calling and texting from the mobile app.
  • Request assistance from our team, and we’ll make outbound calls on your behalf.
Learn more about the posh app

Integrations

The Posh restaurant and hotel answering service can integrate with the tools your company is already using via Zapier.

See all integration capabilities

FAQs

Here are some of the most common questions organizations ask about our hospitality virtual receptionists.

What hours are your virtual receptionists available to answer?

Our receptionists are available to answer your calls 24/7/365. We are available at any time to answer your client’s questions, direct them to the right resources, and provide assistance. With our assistance, we can ensure that you never miss an important call and that your patients are taken care of.

Is Posh able to answer call in Spanish?

Yes, our bilingual receptionists are available Monday – Friday 8AM – 6PM Eastern to answer assist guests in Spanish.

Can Posh make outbound calls for me?

We sure can. You can request an ‘Assist’ from our free virtual receptionist app (Available for iPhone and Android) as well as through our online portal. We can do things like follow up with your contacts to gather additional information or reach out to clients to confirm their appointments. Simply provide us with the details for the call(s) you need us to make. We’ll handle the rest and provide a recap once the task is complete.

How does message delivery work?

All messages are available in the Posh app, along with your preferred notification settings. However, that is not a limitation for message delivery. It’s just a convenient option that many of our clients use. We can also deliver messages via email or SMS text if that works better for you.

Do I have to sign a contract?

Nope. We earn your business every month with a flexible 30-day agreement. Beware of any hospitality answering service that requires a long-term contract.

Read More FAQS

Hospitality Answering Service Reviews

We never get tired of that 5-star feeling. Our entire team gets excited when we receive reviews of our answering service for hotels and businesses like these:

“From Sarina in sales, to the experience of the service, we have been beyond satisfied. We were going to hire a full time customer service rep, but this fills that void and takes the stress of answering calls off of us.”

Jason K

“Having Posh covering inbound calls has allowed me to better manage my day and my business. I highly recommend. My clients have all had a great experience thus far and the mobile app is super easy to use.”

NV Capital

“So far, so good! We own a domiciliary care agency. We love the way we are notified about a customer/ carer call through the Posh App. It’s great not to be woken up in the early hours by queries that could wait until office hours. Posh allows us to concentrate on proper emergencies out of hours. I recommended the service to my husband, who now uses them for his chauffeur business.”

Claire

“Posh offers the best value (quality and price) among all the providers I explored. They made ramp up easy and seamless. Their service is excellent … very thorough; follows our individual algorithm precisely and consistently; the mobile app is very user friendly and provides all essential information in an easy-to-use format.”

Phil Young

Find out for yourself what makes Posh the best hospitality care answering service.
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