Process of Forwarding Lines to Virtual Receptionists

You spend money on marketing, generate leads, and get people interested in your business—only for them to call and get voicemail. What happens next? They hang up, move on, and call your competitor.

Missed calls = missed revenue.

Small businesses thrive on customer engagement, and every unanswered call is a lost opportunity. That’s why virtual receptionists are a game-changer. They ensure that no matter when someone calls, they’re greeted by a real person, keeping your business professional, responsive, and open 24/7.

But how does it actually work? And how can you seamlessly forward your business calls to a virtual receptionist service?

Let’s break it down.

Why Forward Calls to a Virtual Receptionist?

Virtual receptionists bridge the gap between small businesses and top-tier customer service. With call forwarding, your customers never hear voicemail—they always connect with a live professional, giving your business an edge.

Cut Costs Without Sacrificing Quality

Hiring a full-time receptionist is expensive. Salary, benefits, training—it all adds up. A virtual receptionist service is cheaper than hiring in-house, and you only pay for the calls handled. That’s money back in your pocket to reinvest in your business.

Boost Your Professional Image

Think about the last time you called a business and got a voicemail. Did you leave a message or move on? Now imagine every call being answered professionally. It signals reliability, builds trust, and makes your business look bigger and more established.

Never Miss a Lead with 24/7 Coverage

You can’t always be by the phone, but with a call-forwarding answering service, your business can be. Even after hours, on weekends, or during peak times, your customers will always reach a real person. Studies show that 3 in 4 consumers spend more after a great service experience.

Custom Call Handling That Works for You

A great virtual receptionist service doesn’t just answer calls—they also make outbound calls to confirm appointments, follow up with leads, and streamline customer interactions. Explore the benefits of outbound calling in this blog.

Bilingual Support for a Wider Reach

If your business serves a diverse customer base, having bilingual service like English/Spanish-speaking receptionists ensures you never lose a potential customer due to a language barrier. That’s not just smart—it’s necessary.

Understanding Call Forwarding Options

Call forwarding isn’t a one-size-fits-all solution. Depending on how and when you want calls handled, you have options:

Manual Call Forwarding (On-Demand)

Need coverage only during meetings or busy hours? Activate call forwarding on demand when you’re unavailable, and turn it off when you’re free. For example, you might dial a code (like *72 plus the forwarding number) to send calls to Posh, and use another code (like *73) to deactivate. This gives you full control.

Scheduled Call Forwarding (Set and Forget)

Automatically forward calls after hours, on weekends, or during lunch breaks. Many phone systems allow pre-set schedules, so you don’t have to turn it on manually every time.

Always-On Call Forwarding (100% Live Answering)

If you want every single call to be answered by a virtual receptionist, this is the best option. No ringing at your office—just immediate, professional call handling.

Failover Forwarding (Backup Plan for Missed Calls)

If your office line rings X times without an answer, it automatically forwards to Posh. This prevents lost calls when you’re unavailable or on another line.

What’s the Cost of a Missed Call?

You wouldn’t leave money on the table—so why leave calls unanswered? Every missed call is a potential lost customer.

• Save time and money by using a virtual receptionist service
  
• Provide 24/7 live answering so you never miss a lead 
• Improve customer experience with bilingual and professional call handling 
• Keep your business looking polished and reliable

Try Posh’s 24/7 answering service today and take control of your business calls.

The only question left is: How many customers are you willing to lose before making the switch?