The Industry's Most Trusted Answering Service For Insurance Agents

In insurance, time is a precious commodity. Our answering service ensures you never miss a lead or let a client fall through the cracks. Available 24/7, our expert virtual receptionists are adept at screening calls, booking appointments, and even collecting payments, allowing you to focus on what truly matters—delivering top-notch insurance services. With us handling your calls, you can tackle claims and complex client requests without the distraction of constant phone interruptions. Experience easy customer engagement and boost your productivity with our trusted support.

Our core service is crafted with flexibility and reliability to enhance insurance agencies. We understand that your clients demand exceptional service during the policy initiation and throughout their entire experience with your agency. By providing 24/7 support, we ensure your team never misses a crucial call, whether an inquiry about a new policy or an urgent claim.

Our sophisticated technology includes seamless integrations, data automation, and a dedicated mobile app that facilitates fast access to messages and updates anywhere, anytime. With customizable message delivery options and an easy-to-use scheduling system, we keep your agency connected and compliant around the clock.

Partnering with us means you can focus on building stronger client relationships, all while knowing your operations are secure and private, adhering strictly to industry regulations.

Features

Posh’s insurance agency answering service offers all-inclusive features that allow your staff to capture new leads, boost client retention, and increase productivity.

24/7 Live Answering

Lead Capture

Appointment Scheduling

Tailored Program Options

Mobile App

Online Portal

virtual receptionist app for call handling

The Posh App Puts You in Control

Want to manage all your reception and front desk needs from the palm of your hand?  We can do that for your insurance staff with the Posh mobile app.

  • Update your availability to take calls with the tap of a button.
  • Get message notifications, view call details, and block contacts.
  • Keep your personal number private with secure calling and texting from the mobile app.
  • Request assistance from our team, and we’ll make outbound calls on your behalf.
Learn more about the posh app

Integrations

Posh’s insurance agency answering service can seamlessly integrate with popular software and data synchronization platforms.

See all integration capabilities

FAQs

Here are some of the most common questions organizations ask about our insurance virtual receptionists.

What hours are your virtual receptionists available to answer?

Our receptionists are available to answer your calls 24/7/365. We are available at any time to answer your client’s questions, direct them to the right resources, and provide assistance. With our assistance, we can ensure that you never miss an important call and that your patients are taken care of.

Is Posh HIPAA-compliant?

Absolutely! We take great care to protect patient data and keep healthcare providers compliant with privacy regulations. Everything about our service was designed with HIPAA in mind.

Can Posh make outbound calls for me?

We sure can. You can request an ‘Assist’ from our free virtual receptionist app (Available for iPhone and Android) as well as through our online portal. We can do things like follow up with your contacts to gather additional information or reach out to clients to confirm their appointments. Simply provide us with the details for the call(s) you need us to make. We’ll handle the rest and provide a recap once the task is complete.

How does message delivery work?

All messages are available in the Posh app, along with your preferred notification settings. However, that is not a limitation for message delivery. It’s just a convenient option that many of our clients use. We can also deliver messages via email or SMS text if that works better for you.

Do I have to sign a contract?

Nope. We earn your business every month with a flexible 30-day agreement. Beware of any insurance answering service that requires a long-term contract.

Read More FAQS

Insurance Answering Service Reviews

We never get tired of that 5-star feeling. Our entire team gets excited when we receive reviews of our insurance answering service for providers like these:

“True industry professionals. Very easy to work with and do a phenomenal job answering the phones for us. This service has significantly improved our workflow, so we don’t have to stop doing what we are doing every time the phone rings. Receptionists are very professional and do a great job passing the message along so we can more efficiently provide support for our clients. Would recommend this service to anyone considering [it]!”

Ryan S

“I’ve used this service for a year and it works great for my events business. The process was easy to set up and all of my business calls go straight to Posh for answering and we get an immediate text and email with the message. They have a great app as well.”

Mindy

“So far, so good! We own a domiciliary care agency. We love the way we are notified about a customer/ carer call through the Posh App. It’s great not to be woken up in the early hours by queries that could wait until office hours. Posh allows us to concentrate on proper emergencies out of hours. I recommended the service to my husband, who now uses them for his chauffeur business.“

Claire

“They really sound like they work for your company. Their receptionists are all native English speakers, and they do a really good job following your prompts in a common-sense manner. Customer service was very responsive as well.”

Judson E Crump

Find out for yourself what makes Posh the best insurance answering service.
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